Customer Support agent (Dutch speaker & Full-time)

Job description

With a community of 3.5 millions users who installed our app across the Netherlands, Belgium, Germany and more recently France. We are looking for experienced and customer obsessed talents to spread our ambition; creating a world where secondhand become the norm and guide our users to adopt the best shopping habits to stay fashion but engaged. We are based at our HQ in Utrecht with a team of 45 motivated and talented people. Join us as our new Customer Service Expert for the Netherlands and experience this amazing journey with us!

What you will do:

  • Support our customers and handling all kinds of procedural, commercial, financial and technical questions about our marketplace (by email and chat)

  • Think and improving the customer experience and our product

  • Navigating different online IT tools and browsers to provide accurate information and follow set processes.

  • Supporting your teammates and colleagues with peer to peer learning and constructive feedback to encourage a positive working environment.

  • Regular involvement with company events, team meetings and projects.

  • Most importantly, always ensuring a high level of customer service that’ll make anyone smile!

You will be part of our international client services department that consist of 15 people to cover our markets. They are international, multilingual and always ready to go above and beyond for our community.

Requirements

What you will have:

  • A positive, motivated mindset that’ll help you deal with some tricky customer problems.

  • You have a strong problem solving capabilities and are able to adapt to new processes

  • You are a full service provider with amazing communication skills in Dutch, but also in English.

  • An open mind to change priorities and business processes.

  • You are a smooth writer, which is pretty convenient when all your communication is by email or chat.

  • And since you have key insights from our customers, we would like you to spend some times per week to turn your knowledge into learnings by:

    • Giving input to the product and marketing team on documenting improvements and optimisations we could implement

    • Keeping our FAQ up-to-date; adding and improving frequently returning customer questions

  • A desire to work in a team-based, fast-paced, international environment where you’ll need to embrace different cultures, nationalities and languages.

What you will get:

  • Excellent employment terms, including a competitive salary depending on your experience you will bring to the team

  • Free lunch

  • Reimbursed travel costs

  • Relocation support

  • A position in a unique, young and fast growing startup

  • Autonomy to develop solutions and implement them

  • Freedom and flexibility

  • A stimulating and inspiring environment

Apply now to be selected for the first interview rounds!